eSignature and eAsset Management Enhance Customer Service
and Business Processes
NorthStar Alarm, one of the nation’s leading security providers, has elected to continue its successful partnership with eOrignal, Inc., a leader in digital transaction management services, to enhance its business processes, accelerate sales and improve the customer experience.
“In 2008, we had a number of customers reaching the end of their initial contract, and needed a solution to cut-down on time delays and points of errors in our process for updating equipment and extending agreements,” said Ben Billingsley, Director of Operations at NorthStar Alarm. “We started using eOriginal that year and have reduced turnaround time on extension agreements from weeks to minutes.
Since 2009, NorthStar has integrated eOriginal SmartSign® eSignature and eAsset™ Management Services into its business practices, with the eSignature tool providing a sleeker, more productive sales experience, superior transaction efficiency and a significant reduction in the reliance on paper.
“eOriginal is easy to use and has simplified the process of agreement creation, customer signatures, and completion at NorthStar. We have confidence in eOriginal because of its dedication to security in transactions and ability to meet the rigorous requirements of NorthStar’s credit partners,” Billingsley said.
However, the partnership between eOriginal and the NorthStar goes far beyond signatures. With eAsset Management Services, NorthStar uses the most secure and compliant platform available for the post-execution management of its valuable customer security agreements. NorthStar has more than 10,000 transactions managed through the eOriginal platform with the confidence of eCertainty™.
“During our relationship, we have watched NorthStar grow into one of the national leaders in residential security,” said eOriginal President and CEO Stephen Bisbee. “We are proud to be part of that growth and provide NorthStar with the tools to be at the cutting edge of innovation in the industry.”
With the industry reliance on recurring monthly revenue (RMR), eOriginal provides security companies an opportunity to digitize contracts in order to make them more secure, more flexible, and work more effectively, especially for security firms who wish to collateralize their RMR or resell their contracts to security service providers.
Earlier this year, Orem, Utah-based NorthStar Alarm ranked 18th in the country in the residential security provider segment, according to the 24th Annual SDM Magazine Top 100 List. NorthStar was ranked 34th in the nation overall. The Security Distributing & Marketing trade publication bases its ranking system on RMR, of which NorthStar has increased by nearly 25 percent in just one year.
About eOriginal, Inc.
Founded in 1996, eOriginal is the trusted expert in electronic transaction management solutions, specializing in the post-execution management of financial asset documentation. eOriginal SmartSign® and eAsset™ Management Services enable an end-to-end solution for fully electronic transactions that must be managed with the highest levels of security and compliance throughout their lifecycle. By treating every transaction as having assets that must be verifiably secure, legally compliant and enforceable, eOriginal provides its customers and partners with eCertainty™. For more information, please visit https://www.eoriginal.com. eOriginal®, eAsset™, eOriginal SmartSign® and eCertainty™ are trademarks of eOriginal, Inc. and are registered or pending registration in the United States or in other jurisdictions.
NorthStar is one of the fastest growing home security and automation companies in North America. For more than a decade, NorthStar has been providing families with peace of mind, while staying true to the core values of integrity, accountability, and service. NorthStar is now serving over 30,000 customers nationwide, and has the equipment, relationships, and reputation that you can count on. Visit NorthStarAlarm.com for more information.