The Importance of eOriginal’s Multifactor Authentication

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When using electronic signatures to sign electronic documents –or what eOriginal refers to as, eAssets®– with significant value, many of our customers share the same concern:  How do I know that the person who signed electronically is who they say they are?  eOriginal answers this question through our unique feature: Multifactor authentication.


Obviously verifying a signer’s identity is easier when the signer is in person, because the merchant already has controls in place, such as reviewing and recording the signer’s driver license or government ID.  Once the signer’s identity is verified, the merchant will initiate the contract signing process.

In some cases, it makes sense to have a signer sign a contract outside of the physical bounds of a merchant.  For this business case, eOriginal provides a multitude of authentication features to help verify the signer’s identity.  Our customers have the option of using three critical authentication methods to use for electronic signing.

  • eOriginal Security Code: This code is defined by the person or application setting up the signing session and communicated to the signer via the eOriginal signing invitation email, via an eOriginal SMS message or by placing a telephone call. This is where the person on the other side receives a unique code and must verify that code via text message or through a phone confirmation.
  • SMS authentication: The person or application setting up the signing can initiate a random code to be sent to the signer’s known telephone number.  The signer then must enter this random code into the electronic signing room where the signing ceremony will take please, before they can proceed to applying their electronic signature.
  • Identity Verification Service: eOriginal is seamlessly integrated with a third party identity verification service.  The person or application setting up the signing ceremony will pass the signer’s information through eOriginal to the service. The service in turn provides questions for the signer to answer about themselves, such as past addresses, mother’s maiden name… etcetera, all taking place within the eOriginal eSigning room.  Once the signer answers these questions correctly, they are allowed to sign their documents.

When any of these features are used, an authentication event is added as a detailed record in the eOriginal audit trail on each transaction and can be accessed during through-out the lifecycle of the contract and beyond.  The authentication features in eOriginal can make your electronic signing even more secure than your paper signing!