I just returned from The 2012 ESI Forum and ESA Leadership Summit in Irving, TX, which was a wonderful event on many different levels. The networking opportunities, meetings and sessions all contributed to make this a great way to kick off the New Year. I attended this event with an open mind, my focus was to participate in meetings and sessions that reflect on what happened in the industry in 2011 and discover some of the key trends, and obstacles coming into 2012. Not to my surprise, there was a strong vibe on implementing new technology across the board.
My particular interest was centered around optimizing business process and workflows by implementing new technology. Some of the contributing factors for a need to utilize emerging technologies include:
- the growth of the competitive landscape in the electronic security industry
- the time consumed by inefficient processes for techs out in the field
- further demand for more personal and fast customer service
- equipping the sales/retention teams with the right tools to get the job done quicker and more intuitively.
Forefront in the technology discussions was the use of mobile applications and tablets- I’ll give the iPad a shout-out since it was most frequently discussed. Utilizing tablets (iPads) for techs in the field, or sales representatives to further streamline their processes. Removing the old paper trail by digitizing much of the documentation. As you could imagine, I was delighted to see that eContracting was mentioned during one of the sessions that I attended. Although I was happy to hear all of the excitement and ideas floating around the conference, now it’s time to actually execute on the ideas. I think 2012 is going to be a great year for eContracting in the industry, as further optimizing the customer contracting, installation, and on-boarding process is going to assist many alarm companies in recognizing their goals, and increasing their RMR.
With these ideas and more, I think the security alarm industry is poised to grow over the next few years. With many of these advancements, we are all merely scratching the surface of what’s to come.