Top 5 Bank Provides Improved Customer Service with eOriginal’s SmartSign® and eAsset® Management Services
BALTIMORE, MD – eOriginal, Inc., the digital transaction experts, today announced a top five U.S. bank has adopted electronic signature technology by becoming an eOriginal SmartSign® customer. By adopting the eOriginal SmartSign to integrate with its existing eAsset® Management Services, the prominent financial institution will now have an end-to-end digital asset platform that provides customers with a comprehensive, highly secure electronic signature solution that is easy-to-use, streamlines business processes, improves customer service, and meets growing customer demands for paperless practices within the financial industry, while also taking advantage of the electronic vaulting and transaction services capabilities for the valuable digital financial assets.
The eOriginal SmartSign solution is customer-centric in design, featuring a customizable signing solution with integration options ranging from minimal or zero integration to a complete OEM embedded solution. To meet the growing consumer need of mobile integration within the financial industry, the eOriginal solution features a unique user interface that ensures mobile, tablet, and remote-compliment signing experiences.
The bank was already using eOriginal eAsset Management Services, enabling banks and other customers to securely manage their electronically-signed assets throughout their post-execution lifecycle. Our eAsset document repository allows businesses to tightly control and track access, status changes, and retention policies, while providing the highest levels of protection and compliance through the use of digital tamper seals and the most detailed audit trail and reporting functionalities available in the marketplace.
“One of the key attributes of our solution that attracted this financial institution to us was our customer-first attitude that allows our software to be highly customizable, creating an ease-of-use for the end user,” explained eOriginal CEO and President Stephen Bisbee. “Providing a digital signing environment enables you to conduct business with greater efficiency, reduce operating costs, and deliver a more convenient customer experience. Paired with our vaulting and transaction management services, it makes eSigned documents tamper evident, providing both the business and consumer with a peace-of-mind that the documents will be protected throughout their lifecycle.”
The eOriginal solution also provides institutions with a variety of options for the authentication of signature participants that can be configured based on both consumer preference and institution requirements. These options include: security code delivery via an email address; Office of Foreign Asset Control (OFAC) look-up; PIN delivery via SMS; and knowledge-based authentication using “out-of-wallet” challenge questions.
The consumer finance industry provides a broad range of financing services to consumers for purposes such as to purchase vehicles, remodel or purchase a home, or open secured and unsecured lines of credit. To meet the necessary recording requirements of these services, electronic signatures can be captured using typed text, image upload, voice recording, or through signing on a signature pad or with a finger on a mobile device. All electronic transactions are conducted in accordance with the requirements of the Uniform Electronic Transaction Act (UETA) and the Federal Electronic Signatures in Global and National Commerce Act (ESIGN).
About eOriginal, Inc.
Founded in 1996, eOriginal is the trusted expert in digital transaction management solutions, specializing in the post-execution management of financial asset documentation. eOriginal SmartSign® and eAsset® Management Services enable an end-to-end solution for fully electronic transactions that must be managed with the highest levels of security and compliance throughout their lifecycle. By treating every transaction as containing assets that must be verifiably secure, legally compliant and enforceable, eOriginal provides its customers and partners with eCertainty®. For more information, please visit http://www.eoriginal.com. eOriginal®, eAsset®, eOriginal SmartSign® and eCertainty® are trademarks of eOriginal, Inc. and are registered in the United States or in other jurisdictions.