I often speak with security alarm companies on the benefits of eOrignal’s SmartSign- electronic signature solutions. You may or may not be surprised by the various departments, processes and workflows where SmartSigning has proven to be beneficial in the Alarm industry; including contracting new clients through inside and outside sales, HR/ employee onboarding, and customer retention/ renewals, just to name a few.

One particular area that I have found to require a large amount of company resources and focus has been client retention and customer renewals. Which in most cases bring with it a cumbersome paper process, customer inconvenience and unfortunately customer drop off. How you re-contract today will have direct influence on your companies RMR tomorrow- whether it be negative or positive; of course the goal would be the later.

As old contracts begin to expire, eOriginal’s SmartSign provides Alarm companies the advantage of re-contracting with only the click of a button. Most importantly, it provides a faster, friendlier and more convenient customer experience. Some of the immediate benefits include,

• Increased employee productivity- now sales and retention departments can complete these tasks in half the time.

• Decreased mailing, paper, shipping, and postage cost

• Improved customer experience and relations

• Ability to have same day, even same hour client renewals

How this works:

eOriginal can tie into your existing CRM; with the click of a button we will automatically pull client information from your CRM, add it to the new contract in the appropriate fields, and send your customer an invitation to sign. Your customer then is guided through an easy and intuitive eSigning contract renewal process by eOriginal’s SmartSign.

You can see how this process works by going to eOriginal’s Security Alarm demonstration page by clicking here.

1 Comment

Remote signing of transactions can be a challenge, especially when you don’t have an established relationship with the third party.  How do you know they really are who they say they are?  SmartSign offers a variety of authentication options to provide a higher level of confidence that the intended recipient is the actual signer.

• A Security code may be enabled to act as a password on the transaction.  Define a security code for each signer on the transaction.  Communicate the security code to the signer either verbally, via Email, or SMS (a.k.a. text message) notification.  The signer must correctly enter this security code to access the transaction.

• An Office of Foreign Assets Control (OFAC)/Patriot Act compliance check may be enabled for any individual signer, verifying the signer has not been flagged as a risk by OFAC.

• An identity verification exam may be enabled for any individual signer.  The signer will be prompted to answer several “out-of-wallet” questions about himself.  The signer must correctly answer a pre-defined number of questions before gaining access to the transaction.  A report of the questions presented, information provided, and score may be retained.

• A one-time-use PIN may be enabled for any individual signer.  Provide a cell phone number for the signer (or allow the signer to provide it themselves) and the signer will receive text message with a one-time-use PIN.  The signer must correctly enter the PIN to gain access to the transaction.  Use of the one-time-use PIN authentication facilitates two-factor authentication, combining something the signer knows (the link to the signing room) with something they have (the physical device which is assigned to the cell phone number receiving the SMS notification).

The authentication method used to access the transaction is recorded in the sealed audit trail for the transaction documents along with supporting details (e.g. cell phone number, PIN).  These authentication options may be used independently or together, allowing you to define the optimal authentication solution for your organization.

For further information on SmartSign authentication options, please contact eOriginal Customer Support.

No Comments

After reading a recent article on EzineMark.com entitled “Better Electronic Signature Vendors and What They Should Be Practicing”, I wanted to expand on a few points regarding security, integration, and flexibility that were highlighted in the article.

At eOriginal our main focus is to provide our customers with the most flexible and innovative eSignature solutions on the market. In order to meet our customer’s needs we are always updating our products. As you can imagine quite a bit of planning and preparation goes into developing our product roadmap. So how do we begin to develop our roadmap? We solicit as much information as we can from our clients who play an active role in the development of our products.

What the above mentioned article did was to stress a few main points that are common for any company looking into eSignatures to consider. I want to highlight how we listened to our clients and the market to develop new and build upon existing features, to improve upon our solutions.

First and foremost are concerns about security. Often when moving to an electronic means of completing business, security concerns can make or break a deal. We realized this from the start and designed our application to be the most secure eSigning tool on the market with an infrastructure built on redundant hardware, above industry standard encryption, all in a SAS 70 Type II datacenter. We’ve even went above and beyond industry standard ID verification to help our customers in creating reasonable assurance that those who sign their documents electronically, are who they say they are. We do this through the availability of multi-layer signer authentication including eMail, security code, OFAC, and knowledge based questions. To outline all other security features would make for a post far too long.

With so much focus on cloud computing and the want and need for different applications to work seamlessly with each other it’s easy to understand why we built such an extensive library of web service calls for our clients. We talk with our clients to see what other systems they are utilizing to learn how we can be plugged into their workflows to improve operational efficiencies. One feature we recently developed, our “Push Service” allows organizations to automatically sync-up their business workflow processes.

With extensive security protocols and integration options already built in SmartSign Web. The flexibility of our electronic signature software allows us to automate business processes. SmartSign Web’s customization options allow organization to take the framework our application and build out a tool that can fit seamlessly into their existing business processes. By automating a few steps in the process our system really gives your business the ability to become more efficient and sustainable.

No Comments

In today’s world, most of us do everything online, from ordering a new pair of shoes to paying off credit card bills.  Technology and products like eOriginal’s SmartSign® Web esignature solution provide the ability to quickly and seamlessly migrate from a cumbersome paper process to a streamlined online process helping to make these conveniences possible.  However, with the instant gratification and convenience of online processing comes a fear of identity theft.  Therefore, it is increasingly important to know that the person you are contracting with or selling goods and services to is exactly who they say they are.  Now, with the help of cutting edge technology, eOriginal can assist you in verifying, in real-time, that the person signing your deal is in fact who they claim to be.  

eOriginal SmartSign® Web dramatically reduces potential losses and fraud attempts.  With eOriginal’s OFAC and Patriot Act Complaint third party verification feature, you always feel secure.  In order to comply with the Patriot Act and other government regulations, many companies within and outside the financial services industry are now bound by new requirements to verify against Patriot Act Complaint databases.  eOriginal can now alleviate that burden by verifying potential signer information against different data sources that include the Social Security Administration, Regional Bell Operating Companies, credit header data, government watch lists, and many other proprietary sources. 

Not only does SmartSign offer the ability to provide such OFAC user screenings it also challenges a potential signer with “out-of-wallet” security questions.  Such protective questions are critical for customers in various high value markets.  If requested, SmartSign will authenticate the identity of the signer by asking personal and/or historic questions.  The correct signer can quickly and easily answer these questions without delay of the verification process.  SmartSign therefore provides an additional barrier to help protect your signers from identity theft.  

Third party identity verification is just one of the numerous security features that eOriginal’s SmartSign Web offers to help cut costs, streamline paperless processes, and help companies “go-green.”

No Comments